Privacy Policy

Privacy Policy for Flux Facilitation

This Privacy Policy describes how Flux Facilitation (“we,” “us,” or “our”) collects, uses, and shares personal information of users (“you” or “your”) of our website, products, and services (collectively, the “Services”). We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect the following categories of personal information:

  • Contact Information: This includes your email address and phone number.
  • Business Information: This includes the number of employees in your organization.
  • Payment Information: If you make purchases through our Services, we collect payment information, such as credit card details, through third-party payment processors like Stripe (or any other payment service we may use). We do not directly store your credit card details.
  • Usage Data: We collect information about how you use our Services, such as the features you use, the pages you visit, and the time you spend on our website.
  • Device Information: We collect information about the device you use to access our Services, such as your IP address, browser type, operating system, and device identifiers.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity. You can control cookies through your browser settings.

2. Purposes of Data Collection

We collect and use your personal information for the following purposes:

  • Service Improvement: To analyze how our Services are used and to improve their functionality and user experience.
  • Marketing: To send you promotional emails and other marketing communications about our products and services, subject to your consent where required by law.
  • Analytics: To understand user behavior and trends, and to measure the effectiveness of our marketing campaigns.
  • Customer Support: To respond to your inquiries and provide customer support.
  • Order Processing: To process your orders and payments, and to fulfill your requests.
  • Legal Compliance: To comply with applicable laws and regulations.
  • Security: To protect our Services and users from fraud, abuse, and other harmful activity.

3. Legal Basis for Processing

Our legal basis for processing your personal information depends on the purpose of the processing:

  • Consent: We rely on your consent to send you marketing communications and to use certain cookies and similar technologies. You have the right to withdraw your consent at any time.
  • Contractual Necessity: We process your personal information when it is necessary to perform a contract with you, such as to provide you with our Services.
  • Legitimate Interests: We process your personal information when it is necessary for our legitimate interests, such as to improve our Services, to provide customer support, and to prevent fraud. We only rely on our legitimate interests when these interests are not overridden by your rights and freedoms.
  • Legal Obligation: We may process your personal information when it is necessary to comply with a legal obligation.

4. Third-Party Services

We use the following third-party services that may collect and process your personal information:

  • Stripe (or other payment services): To process payments for our Services. Stripe’s (or the other payment service’s) privacy policy will apply to your payment information. We encourage you to review their privacy policy.
  • Analytics Providers: We use analytics providers to track and analyze website traffic and user behavior.
  • Email Marketing Providers: We use email marketing providers to send you promotional emails and other marketing communications.

We carefully select our third-party service providers and ensure that they have appropriate data protection measures in place. However, we are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

5. Data Sharing

We may share your personal information with the following categories of recipients:

  • Service Providers: We share your personal information with service providers who assist us with providing our Services, such as payment processors, analytics providers, and email marketing providers.
  • Business Partners: We may share your personal information with business partners who offer products or services that may be of interest to you, subject to your consent where required by law.
  • Legal Authorities: We may disclose your personal information to legal authorities if required by law or legal process.
  • Other Parties: We may share your personal information with other parties in connection with a merger, acquisition, or other corporate transaction.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use encryption to protect your personal information when it is transmitted over the internet.
  • Access Controls: We restrict access to your personal information to authorized personnel only.
  • Security Audits: We regularly conduct security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:

  • Right to Access: You have the right to access your personal information that we hold.
  • Right to Rectification: You have the right to have your personal information corrected if it is inaccurate or incomplete.
  • Right to Erasure: You have the right to have your personal information erased in certain circumstances.
  • Right to Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your rights under the GDPR.

To exercise your rights under the GDPR, please contact us at the contact information provided below.

9. Your Rights Under CCPA

If you are a California resident, you have the following rights under the CCPA:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting the information, and the categories of third parties with whom we share the information.
  • Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. We do not currently sell your personal information.
  • Right to Non-Discrimination: You have the right not to be discriminated against for exercising your rights under the CCPA.

To exercise your rights under the CCPA, please contact us at the contact information provided below.

10. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside of the EEA or your country of residence, which may have different data protection laws than your country. We will take appropriate safeguards to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Flux Facilitation LLC
tony@fluxfacilitation.com
262-945-3086

14. California Shine the Light Law

California residents have the right to request information regarding the disclosure of their personal information to third parties for their direct marketing purposes. We do not disclose your personal information to third parties for their direct marketing purposes.

15. Do Not Track Signals

We do not currently respond to “Do Not Track” signals from browsers.

This Privacy Policy is intended to provide you with a clear and comprehensive understanding of how we collect, use, and share your personal information. If you have any questions or concerns, please do not hesitate to contact us.